Starhub = SUCKHUB!!!!!!!!!! Let me tell you why!!!!!

I am so pissed with starhub!!!!!!!!!!!!!!!

On Thursday, I realized that my phone wasn’t working. Since I’ve paid my bill, I thought its because my Sim card was spoilt. I’ve been very very busy at work so I didn’t go down to starhub until this morning and guess what. They said that my line was actually suspended because I didn’t pay my bill. I was like what the hell, I paid my bill the moment I got it!!!!!!!! I was very very angry and forced them to investigate. They called me a few hours later (lucky after I finished shopping for xmas gifts hence my mood wasn’t ruined) anyways, they told me that my line was suspended because my brother’s line, which is under my name wasn’t paid. I was like WHAT THE HECK!!!!!!!! True my brother’s bill wasn’t paid BUT it was because they told us that we didn’t have to pay till we get a new phone (remember I suspended my brother’s line coz his phone was stolen some time back) AND we haven’t gotten a new phone!!!!! PLUS, they did not inform us that they were going to cut MY line due to my brother’s bill. We’ve always been given the impression by them that our lines were separate. ALSO!!!! We didn’t pay the bill because STARHUB DID NOT SEND US THE BILL!!!!!!!!! I even called them up to ask for it, but they insisted on sending it and wanted us to pay $5 for another bill to be mailed to our house. The customer service officer was very rude BTW, so I told her, why should I pay $5 for your own mistake, then I slammed the phone. She also said we can go online and get the a/c number and pay via the SAM machine. I was like, why should I inconvenience myself coz of THEIR MISTAKE!!!! So I said I’ll pay when the next month bill comes and guess what, they suspended my line for that. SO SHIT!!!!!!!!!

Ok why I thought my SIM card was spoilt. I’ve been using this sim card ever since I first subscribed to starhub’s services, that’s like 7 years ago. I’ve not changed my sim card ever since. AND, I am pissed about this issue also. I bought a 3G phone in Mar and the salesperson didn’t even ask if I wanted to change my sim card to a 3G one. Because of that, I had a lot of problems sending and receiving msgs. I finally gave my phone to my sister and have to use my 3 year old phone (the only phone compatible with my outdated sim card) when I asked the customer service guy to change my sim card just now, he was so unwilling that I got so mad. I told him, the guy whom I signed my new contract with failed to even ask me if I wanted to change, its very unfair to me esp when I didn’t know anything about it, which caused me to be unable to use my new phone!!!! Then he kept quiet and changed my card. SO PISSED!!!!!!!!!!

That’s not all!!!!!!!!!!

Starhub also overcharged my brother’s bill!!!!!!!!!!! When i first signed the contract for my brother, my mum faxed over his student pass (we took the student plan) 4 times BTW!!!!!!! And EVERYTIME they lose it, then they overcharged us. I got very very very angry at them that I scolded them and forced them to give us a refund. I told them I’m not going to pay the overcharged bill. Took them over 3 months to fix this problem!!!!!!!! WHAT THE HELL!!!!!!!!!!

I’m SO PISSED and SICK OF SUCKHUB!!!!!!!! To think I wanted to get GIRO BUT I don’t think I want to anymore. what if they overcharge me and all? Anyways, after this week, I’m thinking of changing to singtel. I’m so sick of them!!!!